Tag: #keystonerv

Keystone Outback 250RS

We bought a 2014 Keystone Outback 250RS in July of 2013. Nine months later the gel-coat on the front cap was failing and turning powdery. I brought it to a local dealer for the delamination and other warranty items. They apparently never did anything with my claim except maybe toss in the trash. We hadn’t bought that unit from that shop.

2014 Keystone Outback 2014 Delamination
2014 Keystone Outback 250RS delamination on the nose cap.

The claim was being handled too slowly. After a few months, I contacted Keystone directly. I talked to a very nice customer service person who assured me that it would be looked into. A month later still nothing.

Common Keystone Delamination

I started seeing other Keystone units with the exact same problem. Ergo, I started photographing them. I called Keystone and they said it was an environmental problem not a materials problem. Therefore, not their problem.

Next, I started emailing several different areas of Keystone’s management; customer service, warranty, customer satisfaction, etc. While I remained civil and polite, I let them know that I was collecting documentation from other owners about this problem. Finally, I got a call back from customer satisfaction saying that, “even though this issue is not caused by workmanship or defective materials they would be willing to contribute $500 towards the repair.”

Keystone Answers

After more cajoling, they upped the offer. Finally, they made a written offer to send a $1500.00 check if I would sign a release that basically said this is all we’re going to do. Now go away!

Hence, I took the check and repaired it myself matching the paint to some 1980’s Chrysler colors that were close. However, I did not re-apply the keystone outback stickers to the front so that people would ask me “hey what happened to your camper” Great design for a towable RV, but terrible execution.

— Guest Contributor

Contact Thor Industries

Recently someone reported getting results by contacting Thor directly. For that reason, try calling Thor, the parent company of Keystone, maker of the Outback 250RS. This is another avenue in the complaint process. To attempt results, try Thor custom support online. Furthermore, their customer support number is (877) 855-2867.

Keystone RV Sucks

To reach Keystone RV Customer Service try emailing them at www.ownerrelations@keystonerv.com. Due to lack of results, try calling their office at 866-425-4369.

Contribute your Keystone RV Sucks story here to warn others via your Keystone RV experiences.

Camping World Also Sucks

Camping World, who seems to be in bed with Keystone, also has a reputation that sucks. Click to share your Camping World experiences at CampingWorldSucks.net.

2015 Keystone Bullet 27BHS

2015 Keystone Bullet 27BHSOur story began on our first trip of 2015.

While pulling our Keystone Bullet 27BHS to southern Indiana, both front rubber inserts began flapping in the wind. We called the dealer and they said to just remove them and bring it in after our trip.

While on vacation, the kitchen counter started coming apart. Then the molding fell off the slide out, and the bathroom vent was leaking.

It was at the dealer for a long while. This was due to my rejection of their poor craftsmanship while making the repairs.

Second Bullet 27BHS Outing

On our next trip with our “repaired” Bullet 27BHS our camping neighbors unplugged our power cord because it was smoking. According to the dealership the battery shorted out and burnt the inverter. The battery was not included in the warranty. Next, the awning was ripped off by the wind.

More Trouble

Currently the front of our camper is wavy. The insurance will not pay. They said it is water damage. Of course, the dealership wouldn’t say if it was water damage or not. I did my own inspection and found no area where water could be getting in. There are no signs of water damage inside the camper. After researching this it’s called de-lamination. A common problem with this unit, but the manufacturer refuses to correct the issue. Furthermore, the dealer wants $2,500 to repair this.

— Guest Contributor

Visit our Contributor page to share your Keystone RV experiences.

Camping World Also Sucks

Additionally, Camping World, who seems to be in bed with Keystone, has a reputation that sucks. Share your Camping World nightmares here at CampingWorldSucks.net.

Keystone Premier 26RBS

We have a 2017 Keystone Premier 26RBS. Ergo, we had lots of problems. Some were small issues initially. First, the furnace duct work was not connected properly. Next, strapping was falling off the ceiling. In addition, they cut a hole for electrical or plumbing, sawdust everywhere.

There are also larger problems. For instance, the CO2 didn’t going off when one of the stove dials were left on by mistake.

The Axle Problem

Most importantly, biggest problem was the axle pin was not set into hole provided which has caused our trailer to lean to the right. It wears out our tires and cause a leak to one of the grey tanks. We had no idea the trailer was leaning until we were followed by family. They took pictures.

We sent Keystone pictures of the axle pin out of place. In addition, pictures of the condition of our tires and of the grey tank leak. Consequently, our trailer was at the dealership for over eight months. They were trying to sort out who’s problem this was. The warranty company said it was a manufacturing defect. Keystone blamed Dexter who made the axles. But Dexter does not assemble the trailers. In the end Keystone says it’s our fault claiming we overloaded our trailer.

No Keystone Accountability

Keystone will not take responsibility for their poor workmanship. In other words, in the end we had to pay out of pocket to get our trailer back. We are obviously not happy and do not recommend any trailers that are under the THOR umbrella, especially the Keystone Premier 26RBS .

Lots more to this story. In other words, this is just a condensed version. To anyone who is looking for a trailer please do your homework. Investigate the trailer company and see if they fall under THOR industries.

Thor Industries

Above all, we highly recommend avoiding Thor products and their subsidiaries. Therefore, here is a list of manufacturers under the Thor umbrella of products.

  • Airstream
  • Bison Coach, horse trailers with living quarters
  • Breckenridge
  • CrossRoads RV
  • Cruiser RV (CRV)
  • DRV
  • Dutchmen RV
  • Entegra
  • Heartland RV
  • Highland Ridge
  • Hymer
  • Jayco
  • Keystone RV, maker of the Keystone Premier 26RBS
  • KZ RV, acquired by Thor in 2014
  • Livin Lite RV, acquired by Thor in 2013, shut the division down in 2018
  • Redwood RV
  • Starcraft RV
  • Thor Motor Coach (merged Four Winds International and Damon Motor Coach)
  • Venture RV

— Guest Contributor

Contact Thor Industries

I recently read that someone, somewhere got some results by contacting Thor directly. Thor is the parent company of Keystone, maker of the Premier 26RBS. Certainly this is another avenue. First, to avoid more aggravation, try Thor custom support online. Next, their customer support number is (877) 855-2867.

Keystone RV Sucks

To reach Keystone RV Customer Service (ha ha) email them at www.ownerrelations@keystonerv.com. If you’re looking for some real frustration call their office at 866-425-4369.

Visit our Contributor page to share your Keystone RV experiences.

Camping World Equally Sucks

In addition, Camping World, who seems to be in bed with Keystone, has a reputation that sucks. Click here to share your Camping World experiences at CampingWorldSucks.net.